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Leadership by Engagement for Managers

Overview
This 5 session series offers managers the opportunity to ensure a consistent, aligned, focused approach to operational leadership.
Research has repeatedly indicated that people want to work in environments where expectations are clear, they feel valued, involved and consistently treated with dignity. Where there is recognition for a job well done and a consequence for the non-performers who negatively impact productivity and morale.
Communication in all direction – leaders to direct reports, their own leader and peers is highlighted.

Benefits to front line managers:

• An energized, dynamic mutually respectful workplace
• A focused, consistent team
• Communication is constructive and productive
• Workplace outcomes are clearly defined and articulated
• Coaching tools and techniques that work
• Conflict is harnessed effectively
• Collaboration is enhanced

Key Content:

• Emotional Intelligence for Managers
• The Performance Management Cycle
• Coaching Skills
• Models for Positive and Constructive feedback; CREDIT© and SOLVE©
• Rules of Engagement for Character at Work©
• Team role factors
• Team gap analysis and action plan
• CIVIL© engagement skills

Logistics:

• 5 sessions
• Scheduled to meet client needs
• Customized cases to reflect actual working environment
• Highly interactive and dynamic workshops

Tools:

• Rules of Engagement for Communicating at Work, 5 Strategies for Decreasing Conflict and Increasing Collaboration book per participant
• Individual Development Plan for each leader
• Leadership by Engagement 360 Degree Assessment™ (optional)
• Reuven Bar-On EQ-i Assessment™ (optional)

"I it my pleasure to recommend to you the services of Ms. Kathleen Redmond. Kathleen worked with us at the Royal Canadian Mint for several years, as a facilitator, in French and English, of communication, problem solving and leadership skills. Our values and ethics policies were built
into the training programs and facilitation work. We have made some considerable strides in improving our culture and Ms. Redmond's interventions were an excellent contribution to this effort. Kathleen worked with dedication, consistency and we continue to pleased with the results of the training."