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Leadership by Engagement for Front Line Managers

Overview
Front line Managers work in the one of the most intense, challenging aspects of the organization. This program develops the people skills required to survive and thrive in this environment. Structured, effectives systems support hiring, training and leading people.

Benefits to front line managers:

• An energized, dynamic mutually respectful workplace
• Communication is constructive and productive
• Workplace expectations are clearly defined and articulated
• Coaching tools and techniques that work
• Conflict is harnessed effectively
• Collaboration is enhanced
• The right people are chosen for the job
• Training is executed in a systematic, organized, well evaluated manner
• Problems are solved in a methodical, inclusive manner

Key Content:

• Leading by Engagement – Supervisory Skills©
• Harnessing Conflict©
• Rules of Engagement for Employee Selection©
• Problem Solving through Engagement©
• Engaging Trainers©
• Models for Positive and Constructive feedback; CREDIT© and SOLVE©
• CIVIL© engagement skills

Logistics:

• 5 sessions
• Scheduled to meet client needs
• Customized cases to reflect actual working environment
• Highly interactive and dynamic workshops
• Application between sessions

Tools:

• Rules of Engagement for Communicating at Work, 5 Strategies for Decreasing Conflict and Increasing Collaboration book per participant
• Job aids for each module
• Models for creating a training program, employee selection and problem solving